Viator is a popular online platform that allows travelers to book tours, activities, and experiences in various destinations around the world. While Viator itself is not a travel agency in the traditional sense, it serves as a marketplace where travelers can connect with local tour operators and activity providers.
Through Viator, travelers can browse and book a wide range of options, such as sightseeing tours, cultural experiences, adventure activities, and more. The platform offers a convenient way to discover and compare different tour options, read reviews from other travelers, and secure bookings online.
Viator works with local tour operators and suppliers who list their tours and activities on the platform. Travelers can choose from a diverse selection of offerings, including guided city tours, day trips to landmarks or natural attractions, culinary experiences, and even skip-the-line tickets for popular attractions.
When using Viator, travelers can often find detailed information about each tour or activity, including descriptions, itineraries, inclusions, and pricing. They can also view photos and read reviews from previous customers, helping them make informed decisions about their travel experiences.
Booking through Viator provides the convenience of securing activities in advance, often with the option to cancel or modify bookings within a certain timeframe. The platform offers a user-friendly interface and customer support to assist with any inquiries or issues that may arise during the booking process.
It’s important to note that while Viator facilitates bookings and acts as an intermediary between travelers and tour operators, it’s the local tour operators who ultimately deliver the services on the ground. Viator’s role is to connect travelers with reputable tour providers and streamline the booking process.
In summary, Viator is a popular platform that connects travelers with a wide range of tours, activities, and experiences worldwide. It offers a convenient way to book and plan travel experiences, providing travelers with a variety of options and the ability to read reviews and make informed choices.
Why you should choose Viator
- Exceptional flexibility: You’re in control, with free cancellation and payment options to satisfy any plan or budget.
- Quality you can trust: Viator experiences meet high quality standards and are backed by millions of reviews, so you know you’re getting the best.
- Experiences to remember: Browse and book tours and activities so incredible, you’ll want to tell your friends.
- Award-winning support: Find a lower price? Have a change in plans? No problem. Viator is always ready to help, 24/7.
Viator for Tour operator
Viator makes it easy for you to grow your business and reach customers worldwide. Use Viator’s intuitive Management Center to spend less time managing your business and more time creating memorable moments. Plus, you’ll get access to market-specific insights and tailored coaching to help your products stand out from the rest.
Viator for Travel Agents: Viator Travel Agencies
Sign up now and earn commission on all tours and activities you book or recommend on Viator Travel Agent booking site. You’ll get paid monthly and enjoy robust reporting to help you manage your bookings and earnings as a Viator travel agent. Click Here to Get started as a Viator Agent
viator customer service, Office Address and Phone Numbers
Viator Office Address: Address: 400 1st Avenue, Needham, MA 02494
View the Viator Copyright Compliance Policy
Press inquiry? Get in touch with the Viator media relations team at pr@viator.com
FAQ (Frequently Asked Questions) on Viator travel agents:
- What is Viator? Viator is an online platform that allows travelers to book tours, activities, and experiences in various destinations worldwide. It connects travelers with local tour operators and activity providers, offering a wide range of options to enhance travel experiences.
- How does Viator work? Viator serves as a marketplace where travelers can browse and book tours and activities. Local tour operators and suppliers list their offerings on the platform, providing detailed information, pricing, and availability. Travelers can compare options, read reviews, and make bookings online.
- Are Viator travel agents actual travel agents? Viator is not a traditional travel agency. It acts as an intermediary between travelers and local tour operators, facilitating bookings and providing a platform to connect the two. Viator does not typically offer personalized travel planning services like a traditional travel agent.
- Is it safe to book through Viator? Viator strives to work with reputable tour operators and suppliers to ensure a safe and reliable booking experience. However, it’s always recommended to read reviews, check the credentials of the tour operator, and review the terms and conditions before making a booking.
- Can I cancel or modify my booking through Viator? Viator’s cancellation and modification policies may vary depending on the tour or activity you book. It’s important to review the specific terms and conditions outlined for each booking, as some tours may have stricter cancellation policies than others.
- How can I contact Viator if I have questions or issues? Viator provides customer support to assist travelers with any inquiries or issues they may have. Contact information and support options are typically provided on the Viator website or within the booking confirmation.
- Do I need to print out my Viator booking confirmation? In most cases, you don’t need to print out your Viator booking confirmation. Most tour operators and suppliers accept electronic vouchers or tickets, which can be presented on a mobile device or tablet. However, it’s always a good idea to check the specific instructions provided in your booking confirmation.
- Can I book Viator tours and activities directly with the tour operator? Viator serves as a platform to connect travelers with tour operators and activity providers. Bookings are made through Viator’s website or app, providing a centralized and convenient platform to discover and book experiences.
- Can I book Viator tours and activities offline? Viator primarily operates as an online booking platform, and bookings are generally made through their website or app. However, it’s worth checking with Viator customer support to inquire if there are any alternative methods available for specific circumstances.
- Can I trust the reviews on Viator? Viator strives to ensure the authenticity of reviews on its platform. Reviews are submitted by travelers who have booked and experienced the tours or activities. While Viator makes efforts to moderate and verify reviews, it’s always recommended to read a variety of reviews and consider multiple perspectives before making a decision.
Remember, the FAQs provided here are general in nature, and it’s always a good idea to refer to Viator’s official website or contact their customer support for the most accurate and up-to-date information.
